CANCELLATION AND REFUND POLICY

1. Introduction

This Cancellation and Refund Policy ("Policy") governs the cancellation of subscriptions and the refund of payments made by Users in connection with the use of the mobile and web application operated by Algorion Research and Analysis Private Limited ("Algorion", "Company", "we", "us", or "our"), offering Fundamental Analysis, Technical Analysis, Scorecard, Summary, AI Forecast, Ask Intelligence, IPO Explorer, Trending Stocks, and related financial research and information services (collectively, the "App" or "Services"). This Policy forms an integral part of, and should be read together with, our Terms and Conditions and Privacy Policy.

By subscribing to or purchasing any Paid Service through the App, you agree to the cancellation and refund terms set out in this Policy. We encourage you to read this Policy carefully before making any payment, as it sets out the circumstances in which refunds will and will not be granted.

2. Regulatory Status Disclosure

Algorion is presently in the process of seeking registration with the Securities and Exchange Board of India ("SEBI") as a Research Analyst under the Securities and Exchange Board of India (Research Analysts) Regulations, 2014 and/or as an Investment Adviser under the Securities and Exchange Board of India (Investment Advisers) Regulations, 2013, each framed under the Securities and Exchange Board of India Act, 1992. As of the date of this Policy, Algorion does not hold a valid SEBI registration in either capacity. Subscription fees charged through the App are charged solely for access to informational and analytical software tools, including the Fundamental Analysis, Technical Analysis, Scorecard, Summary, AI Forecast, Ask Intelligence, IPO Explorer, and Trending Stocks features, and not for "investment advice" or "research" services as defined under the above SEBI regulations. This Policy, and all references to subscriptions, fees, and refunds herein, should be read subject to this disclosure. Should Algorion obtain SEBI registration in the future, this Policy may be revised to additionally reflect any refund norms prescribed under applicable SEBI regulations for registered intermediaries, and Users will be notified accordingly.

Separately, all payments described in this Policy are processed through Cashfree Payments India Private Limited, which is regulated by the Reserve Bank of India as a Payment Aggregator under the Payment and Settlement Systems Act, 2007 and RBI's consolidated Master Direction on the Regulation of Payment Aggregators. Algorion relies on Cashfree's regulated settlement and refund infrastructure to execute the refunds described in this Policy and does not itself hold a Payment Aggregator authorisation from the RBI.

3. Types of Payments Covered

This Policy applies to the following categories of payments made through the App, processed via our third-party payment gateway, Cashfree Payments India Private Limited:

• Subscription fees for access to premium features, including advanced Scorecard metrics, AI Forecast outputs, Ask Intelligence usage limits, and IPO Explorer premium insights.
• One-time fees for specific reports, premium data exports, or add-on features.
• Charges for any physical delivery of goods, printed reports, or merchandise associated with the Service, where applicable.
• Auto-renewal charges applied to recurring subscription plans.

4. Subscription Plans and Auto-Renewal

Subscriptions may be offered on a monthly, quarterly, or annual basis, as displayed within the App at the time of purchase. Unless cancelled by you prior to the renewal date, subscriptions will automatically renew at the end of each billing cycle, and the applicable fee will be charged to your saved payment method via Cashfree. You will be notified of upcoming renewals through in-app notification and/or email, where feasible, in advance of the renewal date.

You may cancel auto-renewal at any time through the "Manage Subscription" section of the App, or by contacting our support team at least 48 hours prior to the renewal date. Cancelling auto-renewal stops future charges but does not entitle you to a refund of any amount already charged for the current billing cycle, except as otherwise described in this Policy.

5. Cancellation by the User

You may cancel your subscription or account at any time through the in-app cancellation flow or by submitting a request to our support team. Upon cancellation:

1. Your access to Paid Services will continue until the end of the then-current billing cycle, unless you are eligible for an immediate refund under Section 6 below.
2. No further auto-renewal charges will be applied following cancellation.
3. Any data, watchlists, or saved preferences associated with Paid Services may be retained in accordance with our Privacy Policy, but premium feature access will revert to the free tier (if available) upon expiry of the billing cycle.
4. Cancellation of a subscription does not automatically delete your account; to delete your account entirely, please follow the separate account deletion process described in our Privacy Policy.

6. Refund Eligibility and Timelines

Refunds are evaluated on a case-by-case basis, taking into account the time elapsed since purchase, the extent of feature usage, and the nature of the issue raised. The table below summarises common scenarios; however, Algorion reserves the right to exercise reasonable discretion in cases not explicitly covered.

All approved refunds will be processed to the original payment method used for the transaction, via Cashfree. We are not responsible for delays caused by your bank, card issuer, or payment provider once a refund has been initiated on our end. Refund timelines stated above commence from the date of approval of the refund request, not from the date the request was submitted.

7. Non-Refundable Items and Circumstances

The following are generally not eligible for a refund, except where required by applicable law or at our sole discretion:

• Subscription fees for periods during which you actively used premium features, including generating multiple AI Forecast queries or Ask Intelligence sessions, beyond the 24-hour cooling-off window described in Section 6.
• Dissatisfaction with the accuracy, outcome, or performance of any Scorecard rating, AI Forecast, Technical Analysis signal, or Fundamental Analysis output, given that such outputs are explicitly provided as informational tools and not guarantees of any particular result, consistent with the disclaimers in our Terms and Conditions.
• Charges arising from your own failure to cancel auto-renewal in a timely manner.
• Promotional, discounted, or trial subscriptions explicitly marked as non-refundable at the time of purchase.
• Any investment losses, trading losses, or missed opportunities allegedly arising from reliance on App content; such losses are not connected to the price paid for the Service and are separately governed by the limitation of liability provisions in our Terms and Conditions.
• Third-party payment gateway charges, convenience fees, or taxes already remitted to government authorities, which are non-recoverable once paid.

8. Refund Process

To request a refund, please submit a request through the in-app "Help and Support" section or by emailing our support team within the applicable window specified in Section 6, providing your registered email/phone number, transaction ID (as provided by Cashfree), date of transaction, and a brief description of the reason for your request.

5. We will acknowledge your refund request within 2 business days of receipt.
6. We may request additional information or clarification to evaluate your request, including usage logs relevant to the Paid Service in question.
7. Upon approval, we will initiate the refund through Cashfree to your original payment method within the timelines specified in Section 6.
8. If your refund request is declined, we will provide a written explanation of the basis for our decision. You may escalate the matter to our Grievance Officer as described in Section 11 of our Privacy Policy.

9. Failed, Duplicate, and Erroneous Transactions

If you believe you have been charged in error, charged more than once for the same subscription or service, or charged without your authorisation, please contact us immediately with your transaction details. We will investigate the matter in coordination with Cashfree and, upon confirming an error, will process a full refund of the erroneous amount within 5-7 business days of confirmation. We recommend that you also monitor your bank or card statement and report any discrepancy within 30 days of the transaction, as delayed reporting may affect our ability to investigate and resolve the matter with Cashfree or your bank.

10. Service Modifications and Discontinuation

We reserve the right to modify, suspend, or discontinue any feature, module, or the App as a whole, at our discretion, with reasonable notice to Users where feasible. If we discontinue a Paid Service for which you have an active subscription, we will, at our discretion, either (a) provide a pro-rated refund for the unused portion of your subscription term, or (b) offer comparable replacement features for the remaining duration of your subscription. This Section does not apply to temporary outages, scheduled maintenance, or factors beyond our reasonable control, including third-party data feed or API outages affecting RSS feeds, FinEdge, Finnhub, Yahoo Finance, TradingView components, or the Groq API.

11. Cancellation and Refunds Relating to Physical Delivery

Where any element of the Service involves physical delivery of goods, printed reports, or merchandise (using address and location data as described in our Privacy Policy), the following additional terms apply: orders may be cancelled prior to dispatch for a full refund of delivery-related charges; once an order has been dispatched, cancellation may not be possible, and any return must comply with our then-current return process, if offered; and delays or failures in delivery caused by incorrect address information provided by you, or by courier/logistics partners beyond our control, are not grounds for a refund, save where caused by our proven fault as set out in Section 6.

12. Changes to this Policy

We may revise this Cancellation and Refund Policy from time to time to reflect changes in our business practices, payment processing arrangements, applicable law, or our regulatory status, including upon grant of SEBI registration. The revised Policy will be posted within the App with an updated effective date and, where changes are material, we will provide additional notice such as an in-app notification or email. Continued use of the App and any Paid Service following such changes constitutes acceptance of the revised Policy.

14. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute directly with your bank or card issuer instead of contacting us first, we reserve the right to suspend your account pending resolution of the dispute. We encourage you to contact our support team in the first instance, as most billing concerns can be resolved more quickly through direct communication than through the formal chargeback process. If a chargeback is found to be unwarranted after investigation, for example where the Paid Service was duly delivered and used, we reserve the right to recover the disputed amount, suspend future access, or take other lawful steps to protect our legitimate interests, in addition to any rights available to us under Cashfree's merchant policies.

15. Promotional Offers, Discounts, and Free Trials

From time to time, we may offer promotional pricing, discount codes, referral credits, or free trial periods for Paid Services. Unless otherwise stated at the time of the offer, such promotional arrangements are subject to the following: free trials automatically convert to a paid subscription at the end of the trial period unless cancelled before the trial expires; promotional discounts apply only to the specific billing cycle(s) stated in the offer and do not apply to subsequent renewals unless explicitly extended; and amounts paid under a promotional rate are refundable, if at all, only up to the discounted amount actually paid, not the standard listed price. We reserve the right to modify or withdraw promotional offers at any time and to disqualify Users who we reasonably believe are abusing promotional offers, including through the creation of multiple accounts.

16. Refunds for Users Pending SEBI-Related Service Changes

In the event that SEBI, during or after review of our registration application, directs Algorion to suspend, modify, or discontinue any feature of the App on the basis that it constitutes unregistered research analyst or investment advisory activity, we will comply with such direction. Where compliance requires discontinuation of a Paid Service for which you hold an active subscription, we will provide a pro-rated refund for the unused portion of your subscription relating to the discontinued feature, calculated from the date of discontinuation, processed within 15 business days of the discontinuation taking effect. This Section is provided for transparency regarding regulatory contingencies and does not constitute an admission that any current feature of the App requires such registration.

17. Currency and Taxes

All fees displayed within the App are stated in Indian Rupees (INR) unless otherwise indicated, and are inclusive or exclusive of Goods and Services Tax (GST) as specified at checkout. Where refunds are approved, applicable GST will be adjusted or refunded in accordance with prevailing tax regulations, and we will issue a credit note or revised invoice reflecting the refunded amount, where required under applicable law. Users located outside India, if permitted to transact, are responsible for any currency conversion charges levied by their bank or card issuer, which are not refundable by Algorion.

18. Limitation on Refund Claims

Any request for a refund must be submitted within sixty (60) days of the relevant transaction date. Requests submitted after this period will not be considered, except where required by applicable consumer protection law. This Policy does not limit any statutory right you may have under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 notified thereunder by the Ministry of Consumer Affairs, Food and Public Distribution, or other applicable Indian law, which shall apply in addition to, and not in derogation of, the contractual terms set out above. In particular, and consistent with the E-Commerce Rules, we do not impose cancellation charges on you for cancelling a Paid Service unless a corresponding charge would similarly apply if we cancelled the service ourselves.

19. Account Closure and Data Following Refund

Where a refund is processed in full and your subscription is cancelled as a result, your access to the associated Paid Service will be revoked from the date the refund is approved, and any premium content, AI Forecast history, or Scorecard data generated during the refunded period may be deleted or archived in accordance with our Privacy Policy. If you wish to fully delete your account and associated personal data following a refund, you must separately initiate the account deletion process described in our Privacy Policy; a refund alone does not automatically delete your account or personal data.

20. Customer Support for Billing Queries

Our support team is available to assist with billing queries, failed payments, cancellation requests, and refund status updates through the in-app "Help and Support" section and via the email address listed in Section 22. We aim to respond to all billing-related queries within 2 business days and to resolve straightforward requests, such as confirming a successful cancellation, within 5 business days. More complex matters, such as disputed AI Forecast usage charges or delivery-related refund claims, may take longer to investigate, and we will keep you informed of the expected timeline. Where a query requires coordination with Cashfree, such as confirming whether a payment was actually captured, additional time may be required, and we will communicate any such delay to you proactively rather than leaving your request unanswered.

21. Interaction with Cashfree's Own Policies

Because all payments are processed through Cashfree Payments India Private Limited, certain aspects of payment processing, fraud checks, and refund execution are subject to Cashfree's own merchant and payment processing policies, in addition to this Policy. Where there is a conflict between the timelines or procedures described in this Policy and Cashfree's operational constraints, such as bank processing windows outside our control, Cashfree's operational timelines shall govern the actual date funds are credited back to you, while this Policy continues to govern your contractual entitlement to a refund from Algorion. You acknowledge that Algorion acts as a merchant on the Cashfree platform and does not itself hold or have direct access to your card, UPI, or net-banking credentials, which are collected and secured solely by Cashfree in accordance with applicable Reserve Bank of India guidelines on payment aggregators and payment data storage.

22. Record-Keeping and Audit

We maintain records of all transactions, cancellations, and refunds processed through the App for a period consistent with applicable Indian tax, accounting, and company law requirements, and, where relevant following grant of SEBI registration, any additional record-keeping obligations applicable to registered Research Analysts or Investment Advisers. These records may be made available to you upon reasonable request to assist in resolving a billing dispute, and may also be furnished to statutory auditors, tax authorities, or regulators including SEBI, where legally required.

23. Severability

If any provision of this Policy is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be deemed modified to the minimum extent necessary to render it enforceable, or, if it cannot be so modified, severed from this Policy, without affecting the validity or enforceability of the remaining provisions.